1. HOW FAR IN ADVANCE DO I HAVE TO ORDER? Any order requiring equipment rental must be submitted with 72hrs. notice.
Customers are encouraged to order as far in advance as possible, however at a minimum please follow the schedule listed below:
2. WHAT IS INCLUDED WITH OUR ORDER?
In addition to the menu items you order, we include all basics (plates, cups, utensils, etc.) needed for your guests, as well as any needed serving dishes and serving utensils. Upgraded clear, plastic scrollware disposables are available for an additional fee when you wish to provide a more polished look at your event.
3. WHAT IF I WANT CHINA SERVICE OR TABLE LINENS FOR MY EVENT INSTEAD OF DISPOSABLES?
Basic china and linens can be rented through us for an additional fee and approval from your supervisor. We can also help coordinate rentals of any specialty china, linens, or equipment that you may need to make your event complete. Just click on the China, Linen and Flowers tab. Please contact our office for more information and current pricing.
4. HOW DO I PAY FOR MY EVENT?
Two options are offered. We accept a PTAO number for all events within the University and Healthsystem or you can choose to have a Direct Bill which is mailed and remit payment to us by check. Please note we do not accept credit cards. (One PTAO per bill only) Min order of $20.00
5. HOW DO I CONFIRM THAT YOU HAVE MY EVENT IN THE SYSTEM AND THAT IT WILL BE
When the checkout process is complete you will see a copy of your invoice including the invoice number. That is the first indicator that your event was successfully entered into the system. Within about 30 seconds after completing checkout, you will receive an email asking you to confirm to us that your booking is complete and correct. In addition, our online system files all your orders, past and present, indefinitely so you can log onto your account and view your bookings at any time.
6. WHAT IF I NEED TO MAKE CHANGES AFTER I HAVE BOOKED MY EVENT?
Changes may be made up to 48 hours before an event. Just use the Track Order button found on each order line under the Manage Order tab you see when you log onto your account.
7. WHAT IF I NEED TO CANCEL MY EVENT?
Cancellations may be made up to 48 hours before the event also using the Track Order button.
8. WHAT IF I NEED A COPY OF MY INVOICE?
Our online system was set up to address this need. Simply log onto your account and find all of your orders, past and present, listed under the Manage Order tab. You can print any invoice at anytime.
9. CAN I REPEAT MY ORDER?
Yes, once you place your order that you want to repeat. Simply go to the manage order section, select the order you wish to repeat, use the repeat tab. A calendar will appear and you may check off the date you wish to repeat this order.
Please click on the link below to view the Frequently Asked Questions in pdf form.
1. HOW FAR IN ADVANCE DO I HAVE TO ORDER?
Any order requiring equipment rental must be submitted with 72hrs. notice.